C*RT

The website: F*CE G*NG (hereinafter the "Platform") is an initiative of: F*CE, Sint-Liesbetsteeg 8, 9000 Gent, Belgium Company number (KBO/BTW): 0740.903.915 E-mail: eliascorynen@hotmail.be Telephone: +32493176648 (hereinafter referred to as "F*CE" or the "Vendor")

EXCHANGE AND RETURN POLICY

1. Scope

These General Terms and Conditions of Sale (hereinafter referred to as "GTC") define the reciprocal rights and obligations in the event of the purchase of products or services on the Platform by a User (hereinafter referred to as "Customer"). The GTCs express all the obligations of the parties. The Client is deemed to accept them without reservation, failing which his order will not be validated. Exceptions to the provisions of the GTC may be made in exceptional cases, provided that these exceptions have been agreed in writing. Such exceptions may consist of amending, adding or deleting the provisions to which they relate and shall not affect the application of the other provisions of the GTC. F*CE reserves the right to amend the GTC from time to time. The changes will apply as soon as they are posted online for any purchase made after that date.

2. Online Store

Through the Platform, the Vendor makes available to the Customer an online store presenting the products or services sold, without the photographs having any contractual value. The products or services are described and presented with the utmost accuracy. However, in the event of errors or omissions in the presentation, the Vendor may not be held liable for this fact. The products and services are offered within the limits of their availability. Prices and taxes are listed in the online shop.

3. Price

The Vendor reserves the right to modify its prices at any time by publishing them online. Only the prices indicated and the taxes in force at the time of the order are applicable, subject to availability on that date. Prices are indicated in euros and do not take into account any delivery costs, which are also indicated and invoiced prior to the validation of the order by the Customer. The total amount of the order (including all taxes) and, if applicable, the delivery costs are indicated before the final validation of the order form.

4. Ordering online

The Client has the option of completing an order form online using an electronic form. By completing the electronic form, the Customer accepts the price and description of the products or services. In order to validate his order, the Customer must accept these GTC by clicking on the place indicated. The Customer must provide a valid e-mail address, invoice details and, if applicable, a valid delivery address. Any exchange with the Vendor may take place via this e-mail address. In addition, the Customer must choose the delivery method and validate the payment method. The Vendor reserves the right to block the Customer's order in the event of non-payment, incorrect address or any other problem on the Customer's account until the problem is resolved.

5. Confirmation and payment of the order

The Vendor remains the owner of the items ordered until full payment of the order has been received.

a. Payment The Customer makes the payment at the time of final validation of the order using the payment method chosen. This validation is in lieu of a signature. The Customer guarantees to the Vendor that he has the necessary authorisations to use this method of payment and acknowledges that the information provided for this purpose constitutes proof of his agreement to the sale and payment of the amounts due in connection with the order. The Vendor has put in place a procedure to check orders and means of payment in order to reasonably guarantee him against any fraudulent use of a means of payment, in particular by requesting identification data from the Client. In the event of refusal of authorisation to pay by credit card by accredited organisations or in the event of non-payment, the Vendor reserves the right to suspend or cancel the order and its delivery. The Vendor also reserves the right to refuse an order from a Customer who has not completed a previous order, or has completed only part of it, or with whom a payment dispute is pending.

b. Confirmation Upon receipt of the validation of the purchase with payment, the Vendor shall send the Customer a part of the purchase, as well as an invoice, unless the latter is delivered with the order. The Customer may request that the invoice be sent to an address other than the delivery address by making a request to the Customer Service Department prior to delivery (see contact details below). In the event of unavailability of a service or product, the Vendor will inform the Customer by e-mail as soon as possible in order to replace or cancel the order for this product and, if necessary, refund the price in question, with the remainder of the order remaining firm and final.

6. Proof Communication

Orders and payments between the Customer and the Vendor may be proved by means of computerised records kept in the Vendor's computer systems under reasonable security conditions. The orders and invoices shall be archived on a reliable and durable medium which shall be considered in particular as a means of proof.

7. Delivery

Delivery shall only take place after confirmation of payment by the Seller's bank. The products will be delivered to the address indicated by the Client on the online order form. Additional costs resulting from incomplete or incorrect information provided by the Client will be charged to the Client. For reasons of availability, an order may be subject to several successive deliveries to the Client. Delivery will be made, according to the method chosen by the Customer, within the following deadlines:

Belgium/Netherlands:

Standard Bpost delivery: 2-10 working days.

Delivery by letter (stickers only): 2-10 working days.

Europe:

Standard DHL delivery: 7-21 working days.

Delivery by letter (stickers only): 7-21 working days.

Rest of the world:

DHL worldwide: 14-31 working days.

Delivery times are indicative. In the event of late delivery, no compensation can be claimed from the Vendor or the carrier. However, if the delivery periods exceed thirty days from the date of the order, the sales contract may be terminated and the Customer reimbursed.

a. Verification of the order On receipt of the products, the Customer checks that the recipient is in good condition or the conformity of the service provided. In the event that one or more of the products ordered are missing or damaged, the Client or the recipient must make the necessary reservations to the carrier at the time of delivery and inform the Vendor immediately. Verification shall be deemed to have been carried out as soon as the Client or a person authorised by him has accepted the order without reservation. Any reservation not made in accordance with the rules defined above and within the time limits set shall not be taken into account and shall release the Vendor from any liability to the Customer.

b. Error in delivery In the event of an error in delivery or non-conformity of the products with the information on the order form, the Customer shall inform the Vendor within three working days following the date of delivery. Any complaint not made within the deadline cannot be taken into account and discharges the Vendor from any liability to the Client.

c. Returns and exchanges

The product to be exchanged or refunded must be returned to the Vendor in its entirety, in accordance with the following modalities:

Returns sent within 7 days of delivery to the client that are in undamaged and/or unwashed condition, will be refunded or exchanged within 14 days of the delivery of the returned item. The client is responsible for the cost of the returned package and is responsible to provide us with the right information for us to succesfully receive the returned product in undamaged and/or unwashed condition. ONE SIZE FIT ALL ITEMS CAN NOT BE EXCHANGED OR REFUNDED.

Return address: Nederkouter 51, 9000 Gent

Any complaint and any return that is not made in accordance with the rules defined above and within the time limits laid down cannot be taken into account and discharges the Vendor from any liability to the Customer. Any product to be exchanged or returned must be returned to the Vendor in its entirety.

The cost of the return shall be borne by the Client.

8. Guarantees

The Vendor guarantees the conformity of the products or services with the contract in accordance with the legislation in force at the time of the conclusion of the contract. a. Guarantee of conformity If the Customer is a consumer, he has two years from the delivery of the product to implement the legal guarantee of conformity. Notwithstanding, if the purchased product was a second-hand good, the warranty period is one year. The lack of conformity must be reported to the Seller as soon as possible and in any case no later than two months after the discovery of the sale.

9. Right of withdrawal

If the Client is a consumer, he can exercise his legal right of withdrawal within 14 working days after the delivery of the goods or the conclusion of the service agreement. After notification of his decision to withdraw, the Client then has 14 days to return or return the goods. Any revocation not carried out in accordance with the rules and deadlines of this article cannot be taken into account and discharges the Seller from any liability towards the Client. The Client may request a refund of the returned product at no additional cost, with the exception of the cost of return, which shall remain at his expense. The return or exchange of the product can only be accepted for the products as a whole, intact and in their original state, in particular with full, intact packaging and in a state of sale. The Vendor will reimburse the Client for all amounts paid, including delivery costs, within 14 days following the return of the goods or the dispatch of the proof of dispatch of the goods. If the order relates in whole or in part to digital content not supplied on a physical medium, the Client agrees to lose his right of withdrawal for such digital content in order to be supplied as soon as possible.

10. Data protection

The Seller shall retain proof of the transaction, including the purchase order and invoice, in its computer systems and under reasonable security conditions. The Seller guarantees its Client the protection of its personal data in accordance with the Privacy Policy available on the Platform.

11. Force of the majority

If the Seller is wholly or partially unable to execute the order due to an unforeseen circumstance beyond his control, there is Force of the majority. In case of Force of the majority, the Vendor has the right to suspend the execution of the order in whole or in part for the duration of the force majeure. The Vendor shall inform the Customer immediately. If the force majeure lasts for more than 90 days without interruption, each of the parties to the contract shall have the right to terminate the contract unilaterally, by registered letter sent to the other party. The services already provided by the Vendor shall nevertheless be proportional to the Customer will be invoiced.

12. Independence of the provisions

If one or more provisions of these GTC are declared unlawful or null and void, the remaining provisions shall remain in full force and effect. The illegality or invalidity, in whole or in part, of any provision of these GTC shall not affect the validity and application of the other provisions. Seller reserves the right to replace the illegal or invalid provision with any other valid provision of equivalent effect.

13. Governing Law and Jurisdiction

These GTC are governed by Belgian law. In the event of a dispute and in the absence of an amicable settlement, the dispute will be submitted to the courts of the judicial district of the Vendor's registered office